Frequently Asked Questions

Get answers to common questions about Retwist (Pipecleaners).

Most appointments take 60 to 120 minutes depending on loc size, length, and density. The service includes a thorough shampoo, conditioning, and a full retwist with pipecleaners, so time varies by individual needs and desired tautness.

A proper Retwist (Pipecleaners) should feel snug but not painful. Our stylists adjust tension for comfort and health, using pipecleaners to shape locs gently. If you experience persistent pain or numbness, contact us immediately so we can loosen and reassess.

We generally recommend scheduling Retwist (Pipecleaners) every 4–8 weeks, depending on growth, loc size, and personal style preferences. Tighter or smaller locs may need more frequent maintenance; your stylist will create a schedule tailored to your hair’s needs.

We use sulfate-free shampoos, nourishing conditioners, and lightweight oils designed for locs. For retwisting we select gentle, residue-free stylers and pipecleaners that protect the hair. Ask your stylist for product recommendations and at-home maintenance tips after your appointment.

Yes — we can retwist thin or newly formed locs, but each head is assessed first. For fragile or starter locs we may use lighter tension or alternative methods to avoid stress. Your stylist will recommend the safest approach for longevity.

When applied correctly by trained stylists, pipecleaners do not damage hair. They help define and secure locs without excessive pulling. Proper technique, combined shampooing, conditioning and regular moisturizing, minimizes breakage and keeps locs healthy.